Refund policy

30-Day Money-Back Guarantee You can return any physical Solfenity product within 30 days of delivery for a refund of the amount you paid for that product.

Who pays return shipping

  • Active Prime members (who have completed at least one paid monthly billing cycle at the time the return is requested): return shipping is free. We email you a prepaid return label.
  • Guests, and Prime members still in their free first month: you pay the cost of return shipping. Original shipping charges are not refunded.
  • Damaged, defective or wrong item (all customers): we cover all shipping costs and send a replacement, or a refund if you prefer. Contact us within 7 days of delivery with photos or a video.

How to start a return Sign in to your account, open your order and select Request return. You’ll receive return instructions by email. Please don’t send items back without a return approval.

Condition of returns Items must be returned in their original packaging, complete with all included accessories, and free of damage beyond normal use. Items that have been modified or heavily damaged cannot be refunded. Use a tracked shipping method; a tracking number is required to process your refund.

Refund timing Once we receive and inspect your return, we’ll email you. Approved refunds are credited to your original payment method within 5 to 7 business days.

Items that are not refundable

  • Prime Membership fees. Membership fees are non-refundable. You can cancel your membership at any time to stop all future charges (see Membership & Cancellation Policy). If you were charged in error, including a charge after you cancelled, contact us and we will refund it.
  • Digital products (Body Point Map, eBooks, guides) once delivered, unless the file was not delivered or does not work.
  • Shipping Protection fees.
  • Gift cards.

Refunds on member-priced items If you bought an item at the Prime member price, your refund is the member price you actually paid.

Lost or undelivered orders If your order hasn’t arrived within 30 days of shipping, contact us for a replacement or full refund.

Nothing in this policy limits any rights you have under applicable consumer protection law.

Questions? info@solfenity.com, we reply within 24 hours.